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                THE DIGITAL UTILITY:

                Driving innovation, growth and greater efficiency

                Driving innovation, growth and greater efficiency

                50% of top 10 utilities
                in North America use Cognizant’s digital solutions.
                500,00 smart streetlights
                were switched on in one of the industry’s largest implementations.
                30% of consumption costs
                were recovered for North America’s largest water utility in one of the industry’s largest implementations.

                Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

                DRIVEN BY RESULTS

                Our holistic approach transforms companies.

                We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

                A Multinational Energy and Services Company
                RESULTS
                A Multinational Energy and Services Company

                stays ahead of the competition after migrating 130 business services and associated applications to the cloud

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                A Major US Power Utility
                RESULTS
                A Major US Power Utility

                streamlines its application portfolio and saves up to $23 million in annual operating costs

                LEARN MORE
                A Top-Performing Major Utility
                RESULTS
                A Top-Performing Major Utility

                increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

                LEARN MORE
                A Leading Electric and Gas Utility
                RESULTS
                A Leading Electric and Gas Utility

                uses analytics to reduce service calls, resulting in potential savings of $1 million annually

                LEARN MORE
                YOUR CUSTOMERS’ NEEDS
                Unlocking Digital Value
                How do we make such a profound
                impact
                to our clients?

                Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

                START THE EXPERIENCE

                It all starts with your customers.

                HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE

                It all starts with your customers.

                Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

                How do we do it?

                01

                By helping you build a Digital Business

                Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

                Learn More
                02

                A Digital Business with Digital Operations

                Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

                Learn More
                03

                A Digital Business with Digital Operations powered by Digital Systems & Technology

                Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

                Learn More

                Customized Business Solutions

                We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

                Packaged Industry Solutions

                To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

                Create value. Everywhere.

                Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

                01 Digital Business

                Go beyond supporting business and advance it.

                Learn More

                02 Digital Operations

                Reimagine and create new digital processes.

                Learn More

                03 Digital Systems & Technology

                Simplify, modernize and secure your IT backbone.

                Learn More
                BUSINESS INTELLIGENCE

                Recently published?insights

                COGNIZANT 20-20 INSIGHTS
                Enhancing the Utility Customer Experience: A Digital Framework

                Energy and utility companies need a strategic roadmap and a strong platform that keeps customers loyal, happy and engaged.

                VIEW REPORT
                COGNIZANT 20-20 INSIGHTS
                Applying Predictive Analytics to Deliver Smart Power Outage Communications

                Power utilities can improve overall customer experience, customer satisfaction and operational efficiency. Here’s how.

                VIEW REPORT
                COGNIZANT 20-20 INSIGHTS
                Smarter QA for Smart Homes

                Utilities today can assure quality at speed for connected ecosystems such as the smart home. Find out how.

                VIEW REPORT

                In our 2018 Smarter Utilities Survey and Report, we asked 100 executives about industry disruption and how prepared they are for the transformation journey ahead. Making better use of digital technologies like AI, machine learning and analytics is on the agenda. But is that enough?

                READ MORE??

                PRESS ROOM

                In the news

                October 31, 2018

                Cognizant Named Leading Provider of Digital Transformation Services for Utilities in New HFS Report

                June 6, 2018

                Australian Utility Endeavour Energy Chooses Cognizant for Their Digital Transformation

                June 1, 2018

                The Impact of Local Energy Marketplaces on Corporate Energy Management

                CHECK US OUT

                See All Cognizant News

                Stay on top of what's happening across Cognizant.

                UTILITIES MANAGEMENT

                Leadership

                Rajaram Radhakrishnan

                Market Leader, Energy and Utilities, Manufacturing and Logistics

                Rajaram Radhakrishnan, Market Leader, Energy and Utilities, Manufacturing and Logistics
                Peter Tomas

                Utilities Consulting Leader, North America

                Peter Tomas, Utilities Consulting Leader, North America
                Arvind Pal Singh

                Utilities Consulting Leader, U.K. & Europe

                Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe